Terms of service
Terms of Service
Welcome to In Time Incense. We invite you to explore our website and products, crafted to bring moments of mindfulness and balance to your day. By visiting our website (www.intimeincense.com) or purchasing from us, you agree to these Terms of Service (“Terms”). These Terms outline your rights and responsibilities while using our services, so we encourage you to take a moment to read them carefully.
If you do not agree to these Terms, we kindly ask that you refrain from using our website and services.
1. General Information
• In Time Incense (“we,” “us,” “our”) operates in accordance with Australian law, including the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).
• You can contact us via email at hello@intimeincense.com
2. Use of Our Website
By accessing or using our website, you agree to:
• Use the website only for lawful purposes and in accordance with these Terms.
• Not attempt to interfere with or disrupt the functionality of the website, such as hacking or spreading malware.
• Not use the website for any activity that could harm our business, reputation, or the experience of other users.
We reserve the right to suspend or terminate your access to the website at any time for a breach of these Terms.
3. Product Information and Pricing
• All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
• We take reasonable care to ensure product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them without notice.
• Prices are subject to change without prior notice.
4. Placing Orders
By placing an order on our website, you agree that:
• You are at least 18 years old or have permission from a parent/guardian to make a purchase.
• You provide accurate and complete information during checkout.
• Orders are subject to availability, and we reserve the right to cancel or refuse any order at our discretion.
If we cancel your order, we will notify you and provide a refund where applicable.
5. Payment
• Payments must be made in full at the time of purchase using the methods available on our website (e.g., credit/debit cards, PayPal).
• We use secure third-party payment processors to handle your transactions. Your payment details are not stored on our servers.
6. Shipping and Delivery
• We deliver within Australia and internationally (subject to availability).
• Shipping times are estimates and may vary due to factors outside our control.
• Risk of loss or damage to products passes to you upon delivery.
• You are responsible for ensuring the delivery address provided is accurate.
For more information, refer to our Shipping Policy on our website.
7. Refunds and Returns
Our products are covered by the Australian Consumer Law (ACL), which provides guarantees that cannot be excluded.
a. Consumer Guarantees
Under the ACL, you are entitled to a refund, replacement, or repair if a product:
• Is faulty or defective.
• Is not as described or does not perform as expected.
b. Change of Mind
We do not offer refunds or exchanges for change-of-mind purchases unless explicitly stated in our Returns Policy.
To request a return or refund, contact us at hello@intimeincense.com with proof of purchase.
8. Intellectual Property
All content on our website, including images, logos, product descriptions, and design, is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission from In Time Incense.
9. Limitation of Liability
To the fullest extent permitted by law:
• We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
• Our total liability to you for any claim is limited to the amount paid for the product in question.
This limitation does not exclude or modify your rights under the Australian Consumer Law (ACL).
10. Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for the content, policies, or practices of these third-party sites.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy, which can be found on our website. By using our services, you consent to the collection and use of your information as outlined in the Privacy Policy.
12. Force Majeure
We are not responsible for delays or failures to perform our obligations due to events beyond our control, such as natural disasters, strikes, or technical issues.
13. Amendments to These Terms
We may update these Terms from time to time to reflect changes in our business or legal requirements. Any updates will be posted on this page with the revised “Effective Date.”
By continuing to use our website after changes are made, you accept the revised Terms.
14. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and you agree to submit to the jurisdiction of the courts of New South Wales.
15. Contact Us
If you have any questions about these Terms, please contact us at hello@intimeincense.com